Privacy Policy

Care-e-oke is a private, invitation-only service that lets families share songs, stories, and messages with each other. Adults create and manage the accounts, record or upload recordings, and share them within their own families — and they can play those recordings for their families, including children. It is a family service, not a platform for mature or adult content, and any recording a child sees is chosen and controlled by an adult in their family.

This policy explains what personal information the service collects, how it is used, who it is shared with, and the choices you have. It describes how the service actually works today; if that changes, we will update this policy. Accounts are set up and used by adults; children do not create accounts and do not provide information to the service themselves (see Children's privacy below).

Who is responsible for your information

Care-e-oke operates this service and is responsible for the personal information described here. You can reach us using the details in the Contact us section.

Information we collect

We collect only what the service needs to work. We collect:

• Your email address — required to create and sign in to an account. You can sign in with an email and password or with your Google account; if you use Google sign-in, Google provides us your email address and basic profile information.
• Your display name, and any per-family display names or labels you choose to show to a particular family.
• The content you upload — the videos and audio recordings you record or add, together with information about them such as a title, type, and length, and any playlists you create.
• Invitations you send — the email address of a person you invite to a family, so we can deliver the invitation to them.
• Email delivery problems — if an email we send cannot be delivered to an address, or the person receiving it marks our email as spam, we record that address and the reason so we stop sending to it. This protects the people involved from unwanted email and keeps our email working for everyone else.
• Family membership information — which families you belong to and your role in each.
• Security and activity records — a log of account and family actions (such as signing in, uploading, and changes you make), including the date and time, your IP address, and your device's browser or app identifier (its "user agent"). We keep these to operate the service securely, prevent fraud and abuse, and meet legal obligations.

Information we do not collect

To be clear about what we do not do:

• We do not use advertising, analytics, tracking, or crash-reporting tools of any kind. There are no third-party trackers in the website or the app.
• We do not sell your personal information, and we do not share it for advertising.
• We do not ask for or store a child's name, age, or birthdate. There is no child profile in the service.
• We do not collect your precise location. (An IP address gives only a rough, network-level location and is collected for security, as described above.)

How we use your information

• To provide the service — to store your recordings and show them to the families you have shared them with, and to run playlists.
• To send you service messages you would expect, such as invitations you or a family manager send, and notifications about your account and families (you can adjust notification preferences in your account settings).
• To keep the service safe — including the automated content review described below.
• To secure the service, prevent fraud and abuse, resolve problems, and enforce our terms.
• To comply with the law and respond to lawful requests.

Automated content review

To help keep the service safe, uploaded videos are automatically screened by automated content-moderation technology for content that may violate our rules. Content that is flagged is withheld pending review. This automated screening does not make legal determinations, and we may also review reported content manually.

Separately, if we become aware of apparent child sexual abuse material, we are required by law to report it to the National Center for Missing & Exploited Children (NCMEC), and we may be required to preserve the related material. We will comply with those obligations. See our Terms of Service for more on prohibited content.

Who we share information with

Your recordings are private to the families you choose to share them into. They are not public, and we do not share them with anyone outside the service except as described here:

• Service providers who process data on our behalf. We use trusted third-party providers to host the service and to store, process, and deliver content (including storage, content delivery, automated content review, and sending email), and Google to provide the optional Google sign-in. These providers act on our instructions and are not permitted to use your information for their own purposes.
• People inside your families. Content and the display name you choose are visible to the members of the families you share into — that is the purpose of the service.
• Legal and safety. We may disclose information where we believe in good faith it is required by law, to respond to lawful requests, to protect the safety of any person, or to meet our child-safety reporting obligations described above.
• A business transfer. If the service is ever involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction; we would require the recipient to honour this policy or notify you of any change.

How long we keep information

• Original uploads are automatically deleted from our upload storage shortly after they are processed (currently within about seven days).
• Processed recordings are kept so your families can watch them, until you delete them or delete your account (see Your choices).
• Security and activity records — the log of actions taken in the service, including the date, time, and IP address they came from — are kept for one year and then deleted automatically. We keep them to operate the service securely, prevent fraud and abuse, investigate safety incidents, and meet legal obligations. Some of these records are kept for that year after an account is deleted, for the same reasons.
• Records of email we could not deliver are kept for as long as we would otherwise keep trying to email that address, so we do not start sending to it again. You can ask us to clear such a record using the contact details below.
• Content we are legally required to preserve — for example, material connected to a child-safety report — is kept for as long as the law requires, even after an account is deleted.

Your choices

• Access a copy of your data. From your account settings you can download a copy of your profile, family memberships, your uploaded recordings, and your activity record.
• Delete your account. You can ask to delete your account from your account settings. When you do, you are signed out and your content is hidden from every family right away, and there is a 30-day grace period during which you can sign back in and restore your account. After the grace period, your profile, recordings, memberships, and submissions are permanently deleted. A limited set of information is kept afterward for the security and legal reasons described above.
• Manage notifications. You can change which emails you receive in your account settings.

Depending on where you live, you may have additional rights over your personal information, such as the right to access, correct, or delete it, or to object to certain uses. To make a request, contact us using the details below. We will respond as required by applicable law.

Children's privacy

The service is set up and managed by adults. Children do not create accounts, and the service does not knowingly collect personal information directly from children — there is no child profile, and we do not ask for a child's name, age, or birthdate.

A family's recordings may feature children and may be watched by children, but recordings are added and shared by an adult family member, within that family's own private group and under that adult's control. If you are a parent or guardian and believe a child has provided personal information to the service directly, please contact us and we will take appropriate steps.

Security

We take reasonable measures to protect your information. Content and data are encrypted while stored and while being transmitted, and access is restricted. No service can guarantee perfect security, but we work to protect your information and to limit who can access it.

Where your information is processed

The service is operated using infrastructure located in the United States, and your information is processed there. If you access the service from outside the United States, you understand that your information will be processed in the United States.

Changes to this policy

We may update this policy as the service changes or as required by law. When we do, we will change the "Last updated" date above, and for significant changes we will take reasonable steps to let you know.

Contact us

If you have questions about this policy or your information, contact us at care.e.oke.support@gmail.com.